The jobholder will be responsible for maintaining the availability and integrity of the main computer system, ensuring that back up and recovery procedures are effective. To provide the organisation with reliable hardware and software infrastructure to support the organisations business plan and ensure that all computer users are at all times capable of discharging their duties. Purchasing of IT hardware and software 

Main Duties / Responsibilities

To provide system management,  administration and support to approximately 80 users and 10 servers across 3 sites.

Maintain printers, copiers, fax machines and clock-in / clock-out infrastructure. 

Purchasing all IT equipment including mobile phones as well as IT hardware and software – create efficient system for this.

Maintain Telephone and CCTV system

Maintain software licenses

Maintain email (Microsoft exchange) and  backup system

Maintain Firewall, Anti-virus and Anti-Spam systems

Help support the company’s ERP system (Microsoft AX)

To review IT Policy document

Instructions to users on backup, internet and security

To complete company IT inductions

Review and advise on security issues

Essential Skills

Windows XP and 7

Office 2003, 2007 and 2010

Server 2003 and 2008

Exchange 2003

Printers and Scanners

Computer networks

 Desirables

Knowledge of ERP systems

Good understanding of network equipment, Wireless technologies and Telephone systems

Installation of CAT5 cabling

Network switches and Firewalls

Languages (Italian)

Exchange 2010 – Avaya telephone system

Experience & Qualifications

Ideally 2/3 years’ experience in a support environment (Manufacturing)

Educated to a degree level in computing or equivalent experience

Person Specification

Excellent customer service skills are essential.   It is vital that the job-holder understands that they are providing a service to the business and that internal colleagues are their customers.

Must have a flexible approach and the ability to work under pressure. The role requires a reliable and self-motivated individual with excellent organisation and communication skills. 

These duties and responsibilities may vary in accordance with work / business demands and the development of the department.   This document is intended to provide a summary of the main responsibilities.  It does not constitute an exhaustive list of tasks.  The need for flexibility is recognised and the jobholder may be asked to undertake any reasonable task as required by the business.