Yours Sincerely won top prize in the 2009 industry Awards held at the Grosvenor House Hotel in Park Lane, London. In the presence of over 1000 representatives of the industry, its clients and legislators, Yours Sincerely was hailed as the UK Recruitment Firm offering ‘Best Client Care’.

Managing Director Lynne Fattah, who was thrilled by the announcement, said, “This award is the pinnacle of achievement and recognises the hard work and commitment of all at Yours Sincerely to ensure our clients receive the best, most professional and friendliest service possible. We are passionate about matching the needs of local businesses with the best candidates in the area to ensure the best staffing solutions are achieved.”

Established in 1995, Yours Sincerely is an independent recruitment business operating from two branches in Prestatyn and Llandudno, supplying temporary and permanent staff to both private companies and the public sector.

The judges were impressed with Yours Sincerely’s considerable investment in standards, as well as its commitment to exceed customer’s expectations. In the judges words, the Company takes going the extra mile to the next level.

The company sends a Client Satisfaction Questionnaire to clients bi-annually. The feedback is collated and the results are closely analysed and monitored. To date, Yours Sincerely has received 100% positive responses from one question in the survey: ‘Would you recommend us’. In addition to monitoring clients’ opinions, the company gives added value to clients through incorporating entertaining into fundraising for good causes.

The judges praised Yours Sincerely employees who have gone above and beyond the call of duty, such as volunteering themselves to help out the client when sickness affected candidates turning up for work and offering to get to the nub of a staffing problem by working at a client’s premises to explore the situation for them.

Director Evette Groom said, “At Yours Sincerely customer care is a culture not a chore, we build particularly strong relationships with our clients and get to understand their practices, processes and needs. We go to great lengths to ensure the people we recommend for employment; whether they be permanent of temporary staff, are well suited to the business.